Política de reembolso

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. You must get in touch by email within three days from the reception of the package stating the reason for the return. When the return of goods has been accepted you may send the parcel back. Please do not send your purchase back before the return has been accepted in writing.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pilarrojasdesign@gmail.com

Shipping
To return your product, the mail address is:
Pilar Rojas, 16 Grey Court, Coburg VIC 3058, Australia

Shipping costs are non-refundable.